This site (“the site”) is published by ALT, SASU with a capital of €1,000, registered in the Trade and Companies Register of Tours under number 905130191, whose head office is located at 18 rue Emile Zola 37700 Saint-Pierre -bodies.
The site's publication director is Théo Jaquet.
The site is hosted by Shopify Inc, whose head office is located at 126 York St. Ottawa, ON K1N 5T5, Canada.
Terms of Sales
www.alt-paris.com (hereinafter referred to as “the site”) belongs to the company ALT SASU (hereinafter referred to as “ALT”) with a capital of 1000 euros, whose registered office is located at 18 rue Emile-Zola , 37700 Saint-Pierre-des-Corps, France. It is registered with the RCS of Tours under the number 905130191, intra-community VAT number FR36905130191.
ARTICLE 1 - PRODUCTS
The products offered for sale are those presented on the site on the day of the consultation of the site by the customer. This information is updated regularly and ALT takes the greatest care in writing this information. However, it may happen that an error occurs in the update, this error does not in any way engage the responsibility of ALT, which the customer acknowledges and accepts.
The photographs presented for illustration purposes do not constitute a contractual document. ALT reserves the right to modify any information present on the site without informing the customer beforehand.
The products presented on the site are delivered within the limits of available stocks. The seller will inform
immediately the customer in case of unavailability of the product ordered and can offer him an equivalent product, a voucher or a refund of the sums paid.
The products sold on the site may not be resold or repackaged and resold without the written consent of ALT.
ARTICLE 2 - REGISTRATION ON THE SITE
Ordering an item does not require the customer to register on the site by creating a customer account. However, the creation of an account allows the customer to benefit from specific advantages and to facilitate the purchasing process.
The customer's registration is validated by ALT after verification of the registration form completed by the customer. When creating the account, the customer is responsible for ensuring the accuracy of the information provided and is required to always update their personal information. In the event of an error in the recipient's details, ALT cannot be held responsible for the impossibility of delivering the order.
By creating a customer account on the site, the customer declares guarantees to ALT that he is of legal age and has the capacity
legal to contract.
ALT reserves the right to delete the customer's account at any time.
ARTICLE 3 - SCOPE
These terms and conditions are
applicable to all sales of ALT products made through the site.
The customer declares to have taken
knowledge of these General Conditions of Sale before placing an order. The validation of his order is therefore worth acceptance of the present
Terms of Sales.
ALT reserves the right to modify
these General Conditions of Sale at any time.
ARTICLE 4 - ORDER
Illustrations and descriptions of
products offered for sale are provided for information only and do not commit
no time the responsibility of ALT. Customers can get
additional information by contacting customer service by email at firstname.lastname@example.org.
To place an order for a product, the customer must complete an order form specifying certain mandatory fields. It is possible that in case of inactivity of the connection, the articles selected by the customer are no longer available, in this case, the customer will have to resume his ordering process from the beginning.
All the steps necessary for
sale will be specified on the site. The customer will have the opportunity to check
the details of his order and its total price and to correct any errors before validating it. Once the customer has validated his order, ALT will acknowledge receipt of it electronically.
The sale will only be considered
final only after the order confirmation has been sent to the customer by ALT.
ALT reserves the right at any time
withdraw any product from the sale or modify the content relating to this
product. It may happen in very rare cases that ALT may have to refuse to process an order after having sent the customer a confirmation email summarizing the order.
ALT cannot be held responsible by the customer for the decision to withdraw a product from the site or the refusal to process an order. Orders placed on the site are reserved for individuals, for their own use and not for resale. As such, ALT only sells its products in quantities corresponding to the average needs of a household.
ARTICLE 5 - PRICE
The price of the items is inclusive of all taxes. The delivery costs of the items are borne by ALT unless otherwise stated. All the prices indicated are calculated according to the VAT applicable in France, which can be different according to the country of invoicing. For sales made abroad, the payment of various duties and taxes or customs clearance are the responsibility of the customer.
ALT reserves the right to modify
its prices at any time. However, the products will be invoiced on the basis of the prices displayed at the time of registration of the order and subject to availability.
ARTICLE 6 - PAYMENT
Payment of customer purchases
is made by bank card (cards from the “CB” network, Mastercard, Visa, American Express are accepted) as well as by
electronic payment (Apple Pay, PayPal). The products are payable in cash when ordering.
Payment for purchases is made for life
the secure platform of our partner Stripe. The customer acknowledges that the communication of his credit card number to ALT constitutes authorization to debit his account up to the price of the order placed. The customer's bank card is debited when the order is prepared.
The customer also has the option
to opt for payment in three instalments free of charge. This method of payment
is done via our partner Alma. If the customer chooses this method of payment (subject to acceptance by Alma), one third of the amount of his order will be debited at the time of purchase, the second third one month later and the third third two months later. . Payment in three instalments free of charge cannot be made for orders of an amount greater than 2,000 euros.
ARTICLE 7 - DELIVERY
Depending on the deadlines announced by our service providers, deliveries can be made by La Poste or another carrier (UPS, DHL, etc.). Deliveries are guaranteed from Monday to Friday. During the delivery of the order, the risk of loss
or deterioration of the product is assumed by ALT or by the carrier and is transferred to the customer upon delivery.
Delivery is made to
the delivery address indicated by the customer. ALT delivers orders within a maximum of 5 to 7 days. ALT cannot be held responsible for the delay in delivery not being its fault. Packages are usually
dispatched within 24 to 48 hours after receipt of your payment. Regarding orders for products "out of stock", "in
pre-order", "personalized" or "made-to-measure" the delivery time is generally 3 to 4 weeks. In accordance with the Code of
consumption, the delivery of the items will take place on time
communicated by ALT and, where applicable, no later than 30 days from the date of the order, subject to full payment of the order. The customer has the option of having the items delivered to a person
physical as part of a gift for example. No deliveries can be made to hotels, business addresses or post office boxes.
The deadlines communicated are not
indicative only. If, upon delivery, the external appearance of the package
is not intact, the customer will open it in the presence of the
carrier. If the articles are damaged, the customer will detail them on the delivery note. Delivery is free for shipments in France. It will be invoiced 10€ for a sending in Europe, we carry out for the
currently no international shipping.
ARTICLE 8 - RIGHT OF WITHDRAWAL AND REIMBURSEMENT
The customer benefits from a legal right of withdrawal which he can exercise within 14 days after receipt of the goods, if he meets the conditions laid down by these provisions, without having to justify his decision. After this period, the customer will no longer be able to exercise his right of withdrawal.
This right of withdrawal cannot
practice for the return of personalized products, made to measure or according to the specifications requested by the customer.
To notify its decision to
withdrawal, the customer will contact ALT's customer service via the address
The customer must return the items
delivered, in their original packaging and complete (pouch, certificate,
envelope, etc.). Items returned incomplete, damaged, worn or used will not be refunded or exchanged and will be returned to him. Re
the shoes, the sole must be intact. As such, it is strongly
advised to try ALT shoes on a rug or carpet.
The reimbursement of the sums paid will take place within 14 days of the date on which ALT received the returned products and will be made according to the method of payment used when ordering. Note that in the case of a gift, the right of withdrawal remains for the benefit of the customer and cannot be exercised by the recipient of the gift.
ARTICLE 9 - COMPLIANCE
The customer must ensure that the items delivered to him correspond to his order. In the event that the items do not comply with his order, the customer must inform ALT customer service using the following address: email@example.com.
The presence of a defect or defect
apparent on a product must give rise to a complaint by mail
email to firstname.lastname@example.org within three days of delivery. The customer must explain the defect found. After this period, no complaint, return or exchange will be accepted. The customer must return the items delivered, in their original packaging and complete (pouch, certificate, envelope, etc.). If the defect is confirmed by ALT, it will give rise to a credit note for the benefit of the customer, an exchange, the replacement of the product or a refund of the price of the item within 14 days. In case of non-compliance with the return procedure, no exchange or refund is possible.
ARTICLE 10 - COMPLAINTS
For any question, information or
complaint relating to the conditions of sale or the products, the customer can contact ALT Customer Service via the form available online in the “Contact us” section or directly at email@example.com.
ARTICLE 11 - INTELLECTUAL PROPERTY
The ALT mark as well as all the figurative marks or not, the
illustrations, images, illustrations appearing on ALT products, whether they
whether registered or not, remain the exclusive property of ALT.
Any total reproduction
or partial, modification or use of the illustrations, images and logos, for any reason and on any medium whatsoever, without the prior consent of ALT, is strictly prohibited.
We value your privacy and make it a point of honor to protect it. We believe that you should easily know what personal data we collect and use.
This Data Protection Policy (the “Policy”) explains how ALT SASU (“we”, “us”, “our”), whose registered office is located at 18 rue Emile-Zola, 37700 Saint-Pierre-des- Corps, France processes the personal data of its customers and prospects (“you”, “yours”, “your”) in order to provide you with the best possible customer experience. ALT collects, stores, processes, uses and communicates personal data about you when you use the website or visit our pages on social networks.
1 - WHAT DATA DO WE COLLECT?
Here is the personal data that we are likely to collect:
- Your contact details and your identity such as your name, address, telephone number or e-mail address. This information is collected when you decide to communicate it, for example when creating an online account, participating in an event, making a purchase, filling out a form, returning or exchanging.
- Payment information such as credit card numbers, bank account numbers, PayPal account information or any other payment information that you provide to us to pay for a purchase.
- Demographic information such as your gender and date of birth.
- Information that you communicate publicly, on Our social networks or Our websites, for example to give your opinion on a product.
- Information concerning your centers of interest that you agree to communicate during your exchanges with our customer service (such as your preferences on our collections, your size, etc.).
- Information relating to your online or in-store purchases (type, quantity of products purchased and their prices).
- When you browse our website, we may collect information about your browser and your browsing behavior.
This data is collected directly from you (when you create an account on our site, when you make a purchase or when you communicate with our customer service).
We remind you that our website is not intended for children. As such, we do not knowingly collect information about children. You must be at least 18 years old to transact on our site. By entering into a transaction, you certify that you are at least eighteen years of age and are fully capable of doing so.
2 - WHAT ARE COOKIES?
We may collect certain information via cookies, a cookie is a small file saved on your computer, your tablet or your mobile and which makes it possible to record and follow data concerning your use of the website www.alt-paris.com in order to identify you or store your selection of products in your shopping cart, for example. Cookies are managed by your internet browser.
We also use statistical analysis cookies which collect information on the navigation made on our site, allowing us to offer you the best possible experience. There are also advertising cookies which aim to personalize and/or improve the
content and navigation by offering you products that may be of interest to you on other websites. All information collected by these cookies is anonymous.
We sometimes use third-party tools on our website that allow you to share content from our site with other people, such as sharing on Instagram or “like” Facebook. This feature is provided by the social network in question and we have no control over how these companies collect information about your browsing.
You can configure your cookies in your browser preferences and thus accept or reject cookies on your device. Changing your settings on your browser may impact your experience on the site. We cannot be held responsible for any consequences resulting from reduced access to our services as a result of cookies that you have previously deleted or rejected.
3 - WHY DO WE COLLECT YOUR DATA?
We collect and use your personal data because we have obtained your prior consent (for example when you subscribe to our newsletter). You also have the right to revoke your consent at any time.
Your personal data may be used to improve our website, communications and products to enhance your experience with ALT. This data is also essential for us to deliver your orders but also to answer your questions about our company and its operation.
Your data also allows us to protect you by fighting against the risk of fraud or theft.
Finally, this data is used for statistical and analysis purposes and allows us to keep a history of transactions to meet any administrative or legal needs.
4 - WITH WHOM DO WE SHARE YOUR DATA?
We may disclose your personal data to ALT employees who need to have access to this data and who are authorized to process it for the purposes mentioned above and who undertake to respect its confidentiality.
We may also be required to disclose this data to third parties acting on behalf of ALT to serve interests such as IT assistance, marketing campaign execution, order processing and payment, delivery service …
These third parties undertake to respect the confidentiality of this data and are not authorized to use your personal data for any other purpose.
Finally, we may be required to disclose this personal data in the context of legal proceedings.
5 - HOW LONG ARE THESE DATA KEPT?
Your personal data is processed for the period necessary for the purposes for which it was collected, to comply with legal and regulatory obligations and for the duration of any period necessary for the establishment, exercise or defense of rights. legal.
For our potential customers, the data is kept for three years from your last action, then deleted or archived in order to comply with legal retention obligations.
Concerning our customers, the data is kept for the duration of our commercial relationship and up to ten years, then deleted or archived in order to comply with legal retention obligations.
As for cookies, they are stored for up to 13 months from the time they were installed on your device.
6 - PROTECTION OF YOUR PERSONAL DATA
All your personal data is strictly confidential and will only be accessible if necessary, only by ALT, its employees and service providers. We limit access to your personal data to people who really need to access it for professional reasons. Despite all the precautions we take, the transmission of information via the Internet is not completely secure. We cannot therefore guarantee the security of your personal data transmitted to us via the Internet. Any such transmission is at your own risk and you acknowledge and agree that we are not responsible for any unauthorized use, distribution, damage or destruction of your data.
7 - YOUR RIGHTS
In accordance with applicable data protection law, you may at any time request access, rectification, erasure and transfer of your personal data.
You can decide to withdraw your consent to the processing of your personal data. If you no longer wish to receive our promotional information, we remind you that you can revoke your consent to direct marketing at any time directly from the unsubscribe link included in each advertising email we send you. If you do so, we will promptly update our databases and take all reasonable steps to respond to your request as quickly as possible.
However, we may continue to contact you regarding any product or service you have requested.
8 - CONTACT US
For any question relating to your account, to revoke your consent, to ask general questions or to file a complaint, please contact our customer service:
- By e-mail: firstname.lastname@example.org
- By mail: ALT, 29 rue des Martyrs, 75009 Paris, France.
Regarding our communications by e-mail, we remind you that you can unsubscribe at any time directly via the "unsubscribe" link contained in all the advertising e-mails that we have sent you.